FAQ
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General Enquiries
Shield Agency is a licensed Insurance Agent that based in Kuala Lumpur, Malaysia.
Shield Agency works with the nation’s top insurers to provide personal insurance products such as, Property Insurance, Motor Insurance, Travel Insurance & Personal Accident Insurance.
It’s simple to request for a quotation. Fill in the particulars with our forms based on the products. We will send you the quotation via email within 24 hours (working days).
Currently, we only support the following payment methods:
You will receive a copy of your policy and cover note via email within 3 days (working days). However, it depends on the current situation and circumstances.
Please refer to the Terms and Conditions for our refund policy.
Please contact us via WebChat, WhatsApp or Email.
Home Insurance Enquiries
Land insurance is a protection service provided by the insurance company for the property you have. Land insurance provides protection for private dwelling houses from various risks such as accidents, natural disasters, fire, damage, riots, and loss.
Home insurance is typically purchased to protect your place of living. In some cases, you may have a mortage assurance such as an Mortage Level Term Assurance (MLTA) or Mortage Reducing Term Assurance (MRTA). However, those are not sufficient and do not protect your home! They only protect the loans from banks to you, as such, they are closer to life insurance/ takaful than property.
Home or Property Insurance/Takaful is important for you to protect your home against costly damages from unforeseen circumstances. Being caught for out-of-pocket expenses in an event of damages or loss of your home and contents can be a disaster.
There are four (4) types of property insurance/takaful with varying types of protection offered. You may choose to purchase in ascending order of coverage:
- Fire
- Building
- Content
- Building + Content
So long as you own a home being landed or non-landed, you are eligible!
Please note, your policy may have a different premium depending on the risk factors of your property.
The cheapest policy you can purchase is fire cover. It has a minimal amount of benefits but also has limited premium charge.
There are a number of factors affecting your premium prices. Some of the general items that have an impact on your premium include the coverage type, building type, number of story(s), construction type and coverage amount. Each insurers also has additional considerations to determine your specific premium.
You may wish to consider what is important for you to protect. For instance, your wealth may be tied up in your home value, in this case, having insurance on the home is a wise choice. Separately for contents, if you have many valuable, personal, or high-tech items in your home, having contents insurance can give you that extra piece of mind! For a full or comprehensive choice, you may consider building + content insurance to cover as much as possible.
home and/ or content are for a duration of twelve (12) months or one (1) year. The start duration of the policy begins either from purchase or from an agreed upon time and lasts until expiry. For more information on the exact duration, you may refer to your policy documentation.
Please note that your home and/ or contents insurance policy will not cover you for every risk. Typically, it does not cover damage caused by wars or civil commotion. It does not cover if your property is unoccupied for >90 days or if the property is used for commercial purposes. You do have the option to purchase add-ons which extend your cover to specific risks such as theft or subsidence and landslip during your insurance purchase.
You can renew you home policy with Shield Agency! Please provide the following information and we’ll have it ready for you:
- Coverage Type
- Building Type
- Number of Storey(s)
- Construction Type
- Coverage Amount
Car Insurance Enquiries
Any vehicles that registered with JPJ Malaysia are eligible to buy car insurance.
Shield Agency works with the nation’s top insurers to provide personal insurance products such as, Property Insurance, Motor Insurance, Travel Insurance & Personal Accident Insurance.
No Claim Discount or better known as car NCD is offered to vehicle owners if no insurance claim is made within one year of insurance ownership.
Insurance companies in Malaysia offer various additional coverage that can be included depending on your needs. You can refer to your insurance agent for more information. Generally, you can consider additional coverage such as a second additional driver and optional coverage such as windshield insurance, special perils (natural disasters such as a flood), car accessories, and many more.
If you are involved in an accident that causes property damage without any physical injury, you can practice the following steps: